{"id":786,"date":"2026-04-27T06:24:27","date_gmt":"2026-04-27T06:24:27","guid":{"rendered":"https:\/\/familyfunwaterpark.com\/?page_id=786"},"modified":"2026-05-28T05:35:16","modified_gmt":"2026-05-28T05:35:16","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/familyfunwaterpark.com\/index.php\/refund-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><b>Booking can be cancelled upto 6:00 pm before 1 Day.<\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To cancel a Payment, please contact our customer support team at <a href=\"tel:9512059111\">9512059111<\/a> or <a href=\"mailto:familyfunwaterpark777@gmail.com\">familyfunwaterpark777@gmail.com<\/a> to provide your payment details.<\/p>\n\n\n\n<h2 id=\"timeline-for-refunds\" class=\"wp-block-heading\">Timeline for Refunds<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Day 1: The refunded amount should reflect in your account, depending on your bank or payment processor.<\/li>\n\n\n\n<li>Day 2: Refund process completed.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Park Location:<\/strong> Kadi-Chhatral Highway, Gujarat<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>Family Fun Waterpark<\/strong>, we strive to ensure every guest has a safe and enjoyable experience. This Refund Policy outlines the circumstances under which refunds, credits, or exchanges may be issued.<\/p>\n\n\n\n<h2 id=\"1-ticket-purchases-entry-fees\" class=\"wp-block-heading\">1. Ticket Purchases &amp; Entry Fees<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Non-Refundable Tickets:<\/strong> Generally, all daily entry tickets, combo packages (including tea, snacks, lunch, and evening tea), and adventure activity passes are <strong>non-refundable<\/strong> once purchased.<\/li>\n\n\n\n<li><strong>Weather-Related Closures:<\/strong> In the rare event that the park must close fully for an entire operating day due to unsafe weather (e.g., severe lightning, cyclones, or dangerous flooding), we will offer a <strong>full refund<\/strong> or a <strong>voucher<\/strong> for a future visit of equal value. Partial closures or brief weather delays do not qualify for refunds.<\/li>\n\n\n\n<li><strong>Closure Due to Government Orders:<\/strong> If the park is ordered to close by local\/state authorities for reasons beyond our control (e.g., public health emergencies), we will offer a <strong>rescheduling option<\/strong> or a <strong>credit voucher<\/strong> valid for 6 months.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"2-food-beverage-included-in-package\" class=\"wp-block-heading\">2. Food &amp; Beverage (Included in Package)<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The &#8220;quick breakfast, delicious lunch, and evening tea snacks&#8221; included in your package are part of the all-inclusive experience. <strong>No partial refunds<\/strong> will be given for unused food or beverages.<\/li>\n\n\n\n<li>If a specific food item advertised is unavailable, we will substitute it with a comparable item. No refund applies.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"3-lockers-costume-rentals\" class=\"wp-block-heading\">3. Lockers &amp; Costume Rentals<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Locker Fees:<\/strong> Locker charges are <strong>non-refundable<\/strong> once the locker has been assigned and the key\/wristband is handed over.<\/li>\n\n\n\n<li><strong>Costume (Swim Dress) Rental:<\/strong> Swim dress rental fees are <strong>non-refundable<\/strong> after the costume has been issued, unless the costume is found to be damaged or unhygienic at the time of receipt (exchange only).<\/li>\n<\/ul>\n\n\n\n<h2 id=\"4-medical-or-emergency-situations\" class=\"wp-block-heading\">4. Medical or Emergency Situations<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If a guest or their immediate family member faces a sudden medical emergency during the visit and must leave the park early, we <strong>do not offer cash refunds<\/strong>. However, we will provide a <strong>same-value return voucher<\/strong> valid for 30 days, subject to management approval and written proof (e.g., doctor\u2019s note, hospital admission slip).<\/li>\n\n\n\n<li>Normal motion sickness, minor injuries, or fear of rides do not qualify for refunds or vouchers.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"5-group-bookings-event-reservations\" class=\"wp-block-heading\">5. Group Bookings &amp; Event Reservations<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For group bookings (birthdays, corporate events, school trips), a <strong>50% non-refundable deposit<\/strong> is required at booking.<\/li>\n\n\n\n<li>Cancellations made <strong>7+ days<\/strong> before the event date: You may reschedule once or receive a 50% refund of the deposit paid (not the total package).<\/li>\n\n\n\n<li>Cancellations made <strong>less than 7 days<\/strong> before the event: No refund; the full deposit is forfeited.<\/li>\n\n\n\n<li>No-shows on the event day receive no refund or credit.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"6-how-to-request-a-refund-or-credit\" class=\"wp-block-heading\">6. How to Request a Refund or Credit<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you believe you qualify for a refund under the conditions above (e.g., full park weather closure), please follow these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>When to request:<\/strong> Within <strong>7 days<\/strong> of the original visit date.<\/li>\n\n\n\n<li><strong>Where to request:<\/strong> At the park\u2019s <strong>Guest Services counter<\/strong> on the day of the issue OR email us at <strong>care@familyfunwaterpark.com<\/strong> (if already left the park).<\/li>\n\n\n\n<li><strong>Information required:<\/strong><\/li>\n\n\n\n<li>Full name and contact number<\/li>\n\n\n\n<li>Date of visit<\/li>\n\n\n\n<li>Copy of booking confirmation or ticket receipt<\/li>\n\n\n\n<li>Reason for refund request (with any supporting evidence)<\/li>\n<\/ul>\n\n\n\n<h2 id=\"7-refund-processing\" class=\"wp-block-heading\">7. Refund Processing<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Approved refunds will be processed to the <strong>original payment method<\/strong> within <strong>10-14 business days<\/strong>.<\/li>\n\n\n\n<li>If the original payment was cash, refunds will be issued via bank transfer (requires your bank details) or as a park credit voucher.<\/li>\n\n\n\n<li><strong>No cash refunds<\/strong> are provided on the spot (except for a full park closure situation).<\/li>\n<\/ul>\n\n\n\n<h2 id=\"8-changes-cancellations-by-family-fun-waterpark\" class=\"wp-block-heading\">8. Changes &amp; Cancellations by Family Fun Waterpark<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We reserve the right to close any ride or activity for safety or maintenance without notice. <strong>No refunds<\/strong> are given for single ride closures.<\/li>\n\n\n\n<li>If we need to cancel your booking entirely due to an internal issue (e.g., double booking for an event), we will offer you a <strong>full refund<\/strong> or a <strong>free upgrade<\/strong> to a future date.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"9-contact-us\" class=\"wp-block-heading\">9. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For any refund-related questions before or after your visit:<br><strong>Family Fun Waterpark<\/strong><br>Kadi-Chhatral Highway, Gujarat<br>Email: <a href=\"mailto:familyfunwaterpark777@gmail.com\">familyfunwaterpark777@gmail.com<\/a><br>Phone: <a href=\"tel:919512059111\">+91 95120 59111<\/a><br><em>(We recommend keeping your ticket or payment receipt until your visit is complete.)<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Booking can be cancelled upto 6:00 pm before 1 Day. To cancel a Payment, please contact our customer support team at 9512059111 or familyfunwaterpark777@gmail.com to provide your payment details. Timeline for Refunds Park Location: Kadi-Chhatral Highway, Gujarat At Family Fun Waterpark, we strive to ensure every guest has a safe and enjoyable experience. This Refund [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-786","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/familyfunwaterpark.com\/index.php\/wp-json\/wp\/v2\/pages\/786","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/familyfunwaterpark.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/familyfunwaterpark.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/familyfunwaterpark.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/familyfunwaterpark.com\/index.php\/wp-json\/wp\/v2\/comments?post=786"}],"version-history":[{"count":5,"href":"https:\/\/familyfunwaterpark.com\/index.php\/wp-json\/wp\/v2\/pages\/786\/revisions"}],"predecessor-version":[{"id":2915,"href":"https:\/\/familyfunwaterpark.com\/index.php\/wp-json\/wp\/v2\/pages\/786\/revisions\/2915"}],"wp:attachment":[{"href":"https:\/\/familyfunwaterpark.com\/index.php\/wp-json\/wp\/v2\/media?parent=786"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}